Apps and your phone
Telegram, Slack and Discord
Connect a bot of your own so you can give your agents work from your phone and get their answers there.
Remote control connects a bot of your own on Telegram, Slack or Discord to Yomates. You write to the bot from your phone, the agent does the work on your computer, and the answer comes back in the same chat.
The app itself talks to the bot. It answers only while Yomates is open on your computer and the computer is awake.
Set up your bot
- In Yomates, open Settings and choose Remote control. Telegram, Slack and Discord each have a card there.
- Click CONNECT on your app's card. A setup panel opens under the cards with three numbered steps.
- Follow the steps for your app:
- Under Create a bot, click CREATE BOT. @BotFather opens in Telegram.
- Make a bot there and copy the token it gives you.
- Under Paste its token, paste the token into the box and click CONNECT. If the token is wrong, the panel says why right under the box.
- Under Open the bot and press Start, click OPEN IN TELEGRAM. Your bot opens, with a pairing code in the link.
- Press Start. The bot replies with the agent you're talking to and the list of commands.
- Under Create a bot, click CREATE BOT. It makes a Slack app with everything it needs.
- Install the app to your workspace.
- Under Paste its two tokens, paste the bot token (
xoxb-, the Bot User OAuth Token from OAuth & Permissions) and the app token (xapp-, an app-level token withconnections:writefrom Basic Information). Click CONNECT. - Under Send the bot this code, click COPY.
- Send the code to the bot in a direct message.
- Under Create a bot, click CREATE BOT. The Discord Developer Portal opens.
- Make an application there and copy the token from its Bot page.
- Under Paste its token, paste the token into the box and click CONNECT.
- Click ADD TO SERVER and add the bot to a server of yours.
- Click COPY beside the code and send the code to the bot in a direct message.
Once it's paired, the square in the card's corner turns green, the card shows your bot's @name, and OPEN takes you to the chat. If you close the panel before the last step, FINISH SETUP on the card opens it again. The bot answers only that chat and ignores everyone else.
Write to your agents
Anything you write goes to the agent you're talking to (at first, the top agent on your roster), as if you had typed it in the app.
| Command | What it does |
|---|---|
/agents | Lists the team and marks who you're talking to. |
/to Name | Talk to another agent from now on. |
/stop | Stops what that agent is doing. |
/clear | Starts that agent's chat over. |
/compact | Folds a long chat into a summary. /compact all does it for every agent. |
In Slack, start each command with /yomates, for example /yomates stop.
- A question with choices arrives as buttons. Tap one to answer.
- Reply to any agent's message to answer that agent, without
/tofirst. - An agent that needs a login saved tells you to open the app on the computer. Passwords are never typed into the bot's chat. See How agents use passwords.
Get every reply
By default, only answers to what you sent through the bot come back there. Turn on Every reply on the card to receive everything: routine reports, answers to what you type in the app, and questions, each under its agent's name.
Disconnect the bot
- Open Settings and choose Remote control.
- Click DISCONNECT on the bot's card.
- Click it again to confirm.